Frequently Asked Questions
Question 1: How do I place an order?
Answer: You can place an order by visiting our Shop page and selecting the product you want. You can then customize your order and add it to your cart. From there, you can proceed to checkout and complete your order.
Question 2: How do I get a quote for my custom order?
Answer: You can request a quote by filling out our online form on the Contact Us page. Be sure to include the details of your custom order so we can provide an accurate quote.
Question 3: What file types do you accept for artwork?
Answer: We accept various file types including JPG, PNG, PDF, and EPS. If you have a different file type, please contact us and we’ll do our best to accommodate your request.
Question 4: How long will it take to receive my order?
Answer: The turnaround time for each order varies depending on the product and customization options selected. Please refer to our Shipping and Delivery page for estimated delivery times.
Question 5: Can I cancel or modify my order?
Answer: Once an order is placed, it enters production immediately. However, if you need to cancel or modify your order, please contact us as soon as possible and we’ll do our best to accommodate your request.
Question 6: Do you offer rush orders?
Answer: Yes, we offer rush orders for certain products. Please contact us for more information and availability.
Question 7: What is your return policy?
Answer: We stand behind the quality of our products and want you to be completely satisfied with your order. If you receive a defective or incorrect item, please contact us within 14 days of receipt and we’ll be happy to assist you with a return or exchange.
Question 8: How can I contact customer support?
Answer: You can contact our customer support team by filling out the form on the Contact Us page or by emailing us. We strive to respond to all inquiries within 24 hours.